Terms & Conditions

Agreement:

These terms and conditions (Terms) are between The Trustee Blue Whale Coast Trust T/A Whitepepper Cottage, ABN 87107829926 (we, us or our) and you, the person booking or receiving the Services (you or your).

Acceptance:

You accept these Terms by making a booking or payment with us.

Services:

We agree to provide the Services to you on these terms and conditions.

Bookings:

You may book Services through our website, in person, or by contacting us. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion.

Bond:

A security bond pre-authorisation may be required at the time of booking, the amount of which will be specified at the time of booking. Access to the property will only be provided on the successful processing of this bond.

Cancellations and rescheduling:

You may request to cancel or reschedule a booking by contacting us or online. For cancellations or rescheduling:

(a) where notice is given more than 60 days prior to your arrival date: you will receive a full refund or, if rescheduling, your booking may be transferred to another available date at no additional charge;

(b) where notice is given between 30 and 60 days prior to your arrival date: you will receive a 50% refund or, if rescheduling, your booking may be transferred to another available date subject to any difference in pricing between your original and new booking dates;

(c) where notice is given less than 30 days prior to your arrival date: your booking will be forfeited with no refund, and we are under no obligation to agree to any rescheduling request.

Notwithstanding the above, if you cancel or reschedule within 24 hours of making your booking, you will receive a full refund or a free transfer to another available date (as applicable), regardless of your arrival date.

Rescheduling requests are subject to availability and are at our sole discretion.

Your Obligations and acknowledgements:

You agree that:

(a) where you are in New South Wales, you will comply with section 2.5 of the NSW Code of Conduct for Short Term Rental Accommodation;

(b) you will comply with all house rules applicable to the property, as provided to you at the time of booking and accessible through your guest portal;

(d) you will not hold parties or events at the property without our prior written consent;

(e) you will observe quiet hours between 10:00pm and 7:00am;

(f) you will provide accurate information to us when making a booking;

(g) you will treat the property and its contents with care and respect;

(h) you will comply with our reasonable requests and requirements;

(i) you will provide accurate information to us;

(j) you will not attend if you are suffering from any illness that could risk others' health or safety;

(k) you will inform us of any physical or medical conditions that may affect your participation;

(l) the property may have external security cameras installed for security purposes.

Payment:

The Prices will be set out on our online booking page or in person when you book. Payment must be made in full at time of booking and will be processed through our Stripe account.

Termination for breach:

This Agreement can be terminated by either party (the Non-Defaulting Party) with immediate effect if the other party (the Defaulting Party) fails to fulfill a significant obligation under this Agreement. If the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party, the Non-Defaulting Party has the right to terminate the Agreement immediately.

Suspension:

We may suspend the provision of Services to you if:

(a) we reasonably suspect you are in breach of these Terms; and

(b) while we investigate the suspected breach.

If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately by written notice to you.

Liability:

We will perform the Services with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to your consumer law rights, our total liability under this Agreement and conditions is limited to the Price paid by you.

Dispute Resolution:

The parties must meet and negotiate in good faith to resolve any dispute before proceeding to any formal dispute resolution process.

Relationship of Parties:

These Terms are between you and us, however we may use a third party facilitator to assist with the administration of your booking, guest communications, and related services. Any such facilitator is not a party to these Terms and has no independent liability to you under them.

Confidentiality:

Both parties commit to maintaining the confidentiality of any proprietary or confidential information shared while these Terms are in place.

Governing Law:

This Agreement is governed by the laws of New South Wales.

Definitions:

The Services and the Price will be as set out on our website, in our online booking form or in person when you book.

For any questions, please contact us at: management@staybeautiful.com.au