Terms & Conditions

These Terms and Conditions (“Terms”) regulate the short-term accommodation between The Trustee Blue Whale Coast Trust T/A Whitepepper Cottage and its guests, further details of which are outlined in the Booking Summary provided to guests on booking. Please take time to read this document carefully. It is the basis of the contract between you and us.

Parties

• THE GUEST as described in the Booking Summary (“you” or “Guest”)

• The Trustee Blue Whale Coast Trust T/A Whitepepper Cottage, ABN 87107829926 (“Whitepepper Cottage” “we” or “us”)

Operative Provisions

These Terms

1. When you complete your booking, you accept these Terms and any other terms you are provided with during the booking process.

2. A contract is formed between us on these Terms when you receive the payment confirmation email.

3. Bookings can only be made by people who are 25 years or older.

Licence

The Trustee Blue Whale Coast Trust T/A Whitepepper Cottage is the owner of Whitepepper Cottage, and is permitted to let the accommodation described in the Booking Summary (“Accommodation”) to the Guest. These terms and conditions apply between you and Whitepepper Cottage (“we”, “us” or “our”) in NSW and relates to your occupation of the Accommodation, the details of which are set out in the Booking Summary (“Booking”).

You are granted a licence to occupy the Accommodation during the agreed period (“Licence Period”) as set out in the Booking Summary. You agree that your use of the Accommodation is for short term or holiday purposes only and will not exceed 90 days.

Booking and payment

You agree to pay the Booking fees to us as set out in the Booking Summary (“Booking Fees”) without deduction.
You should carefully check the details of the Booking Summary before making a payment to us, as well as the confirmation email we send and inform us immediately of any errors or omissions.
To book Accommodation, we require that you pay 100% of the full Booking Fee at the time of booking.
All guests are required to pay a refundable security bond in the amount of $1,000 to be pre-authorised on a valid credit card prior to check-in. You agree that we may apply all or any part of the Security Bond to cover incidental breakages or other costs incurred as a result of your stay at the Accommodation, including repair and/or replacement of the Accommodation, furnishings, fixtures and fittings, any excess cleaning that may be necessary after your stay or payment of penalties for overstaying or breach of any house rules notified to you (“House Rules”). The damage waiver will not cover additional rubbish removal, additional cleaning required including BBQ or pool cleaning, negligent damage or breakage, theft or removal of property, replacement of keys, damaged artwork or any other outstanding balances.
We will return the Security Bond to you following your departure, less any deductions in accordance with the conditions listed above pending a satisfactory final inspection of the Accommodation by us or our representatives.
Nothing in these Terms limits our rights to recover damages from you over and above the amount of the Security Bond.
Once full payment has been received, you will receive an email confirming your Booking.
The Booking Fees set out in the Booking Summary are for Accommodation only. Additional services which you may book through us will be charged to you separately to your nominated credit card.
If you fail to turn up to a Booking or check-in then you forfeit 100% of the Booking Fee (and you hereby authorise us, or any third party nominated by us, to deduct such sums from the credit or debit card details which you supplied when making the Booking).
All payments must be made in Australian Dollars.
All fees and charges will be collected by us, or any third party nominated by us.
You irrevocably authorise us to charge all amounts payable to us under these Terms to the credit card we hold on file for you, including any Balance amount that is not paid when due.
Completion of an online check-in is required prior to your arrival. This requires you to provide a photo ID verification or licence plate number that is associated with your photo ID, which will be used to verify your identity at time of check-in. Your Personal Information will be stored in a manner that protects it from misuse and loss and from unauthorised access, modification or disclosure and otherwise in accordance with the Whitepepper Cottage Privacy Policy. For full details see Whitepepper Cottage Privacy Policy which is available on our website www.whitepeppercottage.com.au or can be emailed to you.
All amounts payable by you under these Terms are exclusive of GST, unless otherwise specified.

Cancellation and Amendments – if caused by You

If you need to cancel or amend your Booking, please notify us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation in writing or via email from you and we have confirmed acceptance of the cancellation or amendment.
Bookings within 60 days prior to your check-in date, no refunds will be issued.
Following your cancellation, and at our discretion, we may endeavour (but are not obliged) to re let the Accommodation for the whole or any part of the dates of your original Booking.
If we are able to re let the Accommodation for any of those dates, we may issue you with a refund calculated as follows:

we will first deduct a Cancellation Fee of 20% (calculated on the total accommodation fees you originally paid) which you agree we may retain to cover commission and administration costs (the “Cancellation Fee”); and
we will then refund to you the lesser of:

the balance of the total accommodation fees you originally paid for the cancelled Booking after deduction of the Cancellation Fee; OR
the total accommodation fees actually received by us from re letting the Accommodation for the cancelled dates after deduction of the Cancellation Fee.

You will never be refunded more than the total accommodation fees you originally paid, and if the Accommodation is re let at a lower rate than your original Booking, your refund will be based on that lower re letting amount (after applying the Cancellation Fee, which is always calculated on your original booking fees and not on any lower re letting amount).
If we are unable to re let the Accommodation for any of the cancelled dates, no refund of the amounts you have paid (including the Cancellation Fee) will be available.
If you request an amendment to the dates of your Booking, we may, at our discretion, treat this as a cancellation of your original Booking and create a new Booking for the amended dates. In that case, the above cancellation terms (including the Cancellation Fee and any reletting refund calculation) will apply to the original Booking, and the then current rates and terms will apply to the new Booking.

Cancellations and Amendments – if caused by Us

We make every effort to ensure the Accommodation is available as booked. However, we reserve the right to make alterations to Bookings due to unforeseen circumstances (e.g. fire, flood, etc). We would not expect to have to make any changes to your Booking, but sometimes problems occur, and we may have to make alterations or, very occasionally cancel Bookings. If we must change or cancel a Booking, we will contact you as soon as it is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you all amounts you have already paid to us. However, we will not be liable to refund you for any amounts you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

Checkout

If you overstay by more than 2 hours from your check-out time specified in the Booking Details then we reserve the right to enter the Accommodation, remove your belongings, change the locks to the Accommodation and take such further action as may be necessary (and we will charge you for the costs of any such action). You will also be liable for the Booking Fee (calculated daily) plus an additional charge of $1,000.00 per day (or part thereof) for any unauthorised overstaying.

Safety and conduct

You have primary responsibility for your own safety during your stay at the Accommodation. You must read the House Rules, any instruction manuals and any fire or health and safety guidance provided and you must listen to any instructions or explanations which are provided upon check-in at the property.
If you become aware of anything during your stay which you believe is a health and safety risk you must inform us immediately.
You must comply with the House Rules and you must also comply with any local government regulations, building regulations and any reasonable directions by us.
You acknowledge that this property uses external video surveillance systems for protection of the Accommodation and its occupants. You consent to the use of external video surveillance systems during your stay.
You must not allow any person other than the person/s named in the Booking Summary to occupy the Accommodation at any time during the Licence Period. These Terms are personal to you and may not be transferred to any other person. We will not allow any person other than the person/s named in the Booking Summary to access or occupy the Accommodation. If an invitee of yours is temporarily in the Accommodation you are fully responsible for their conduct in all respects.
The Booking Summary may specify the maximum permitted number of guests who are authorised to stay in the Accommodation. If you allow more than the maximum number of people to occupy or stay in the Accommodation you will be liable to pay a supplement of up to $500 per night in respect of each unauthorised guest or we may immediately terminate the Booking and you and your guests must vacate the Accommodation immediately.
In addition to complying with the House Rules and all reasonable directions you also agree that you will:

keep the Accommodation clean, tidy and clear of rubbish and leave the Accommodation in the same condition as you find it;
not keep or take any pets or animals into the Accommodation unless otherwise agreed in writing;
not do anything that will or might constitute a breach of any consents in relation to Accommodation or which will or might be in breach in whole or in part of any insurance effected in respect of the Accommodation;
if the Accommodation is part of a building or complex with common property, do not obstruct or leave any objects or waste in any common property, including but not limited to the section of the driveway that forms part of the footpath (cartpath);
not leave any obstruction outside of the Accommodation;
not to do or permit to be done on the Accommodation anything which is or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to Whitepepper Cottage or to tenants or occupiers of the building or any owner or occupier of neighbouring property including (but not limited to) playing loud music or musical instruments, dancing, entertaining at the Accommodation or moving furniture;
not conduct any illegal or immoral activity from the Accommodation;
not conduct any business or commercial activity whatsoever from the Accommodation including, but not limited to, conducting any photoshoots that are not expressly authorised in writing by us;
not make any alteration or addition whatsoever to the Accommodation or its contents;
not use the Accommodation for any purpose other than for personal accommodation, unless agreed by us in writing;
not invade the privacy of the owner nor publish or reveal anything which might allow a third party to identify the address of the Accommodation or the identity of Whitepepper Cottage (even if such information is already in the public domain);
not have a party or gathering or more than 6 people in addition to those guests listed as staying at the property, without written consent from us first being obtained. If the party or gathering results in excessive noise, any form of disturbance to neighbouring properties or any other behaviour that we regard as disrespectful, it is at our sole discretion to evict you from the Accommodation and impose an additional fee of $5,000.00 (in addition to such other sums as may be due under this Agreement).

If you breach any other House Rule as displayed at the Accommodation during your stay, you indemnify us and will keep us indemnified for any loss and damage we incur as a result of that breach and you agree that you may also be evicted without notice and without refund or credit for any nights unused.
You acknowledge that the Accommodation is a home and you agree not to access any cupboard or drawers which have been sealed with tamper tape or any other locking device and you agree to pay a fixed charge of $500 for any breach of any tamper tape or device.

Noise Restrictions

All Accommodation provided by us has a firm “no party” policy at any time. Sound travels to the neighbours easily and as such, noise levels are to be respectful at all times of the day and no music or outdoor entertaining whatsoever after 10:30pm.
If we receive a noise complaint and security is called to the Accommodation and they deem the noise levels from the street disruptive to the neighbourhood, you agree that we are authorised to deduct the cost of the security attendance from your Security Bond. Attendance by security can occur at any time from 6pm – 6am and will be charged at cost (minimum charge $250 per call out).
Multiple noise complaints may result in you being asked to vacate immediately with no refund of remaining tariff or bond.
Guests must at all times comply with Codes of Conduct and regulations which apply to short stay accommodation including the NSW Code of Conduct for the Short Term Rental Industry in New South Wales (“NSW Code”). If you fail to comply with the Applicable Codes you agree that we may require you to immediately vacate the Accommodation and you will not be entitled to a refund of any Booking Fees and other charges previously paid by you.
Failure to comply with the NSW Code may result in all guests being added to the NSW Exclusion Register preventing future rental of private properties.

Property damage

You also agree to pay the cost of any damage to the Accommodation or its contents and to pay any fees in relation to overstaying or breach of House Rules.
You must immediately notify us of any damage to the Accommodation, contents, fixtures or fittings which occurs during the Licence Period, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault. We will make the final determination as to whether the damage constitutes fair wear and tear in the circumstances.
If you do not notify us of any such damage you will be fully liable for such damage on a full replacement basis.
You will be charged at $100 per hour for our contractor to manage the coordination of trades to repair damage caused as well as the full cost of repair.
If any key to the Accommodation is not returned upon check-out, you will be charged for changing all related barrels and a full set of new keys.

Pets

If the Accommodation is marketed as 'dogs considered', an application needs to be submitted, including dog age and breed, for written approval. We have the right to approve or deny any pet request at our discretion.
A maximum of 2 dogs is allowed at the property at any time.
You are fully responsible for the safety of your dog. Please be aware that snakes, ticks and natural wildlife may be present in the area.
Dogs must remain on the Accommodation at all times and must not be allowed to wander into neighbouring properties. If a property is unfenced, it is the guest’s responsibility to ensure that the pet is properly restrained at all times.
You agree to give your dog a flea treatment before your arrival.
Dogs are not permitted on any furniture. You must supply your own dog bed.
Additional charges will apply for cleaning of fur, smell or stains.
8. ou must clean up all dog mess in the garden before your departure. If we are required to clean up any dog mess, cleaning charges will be deducted from your Security Bond.
Dogs may be left unattended in a secure back yard only if you can ensure they do not bark. Noise complaints from neighbours about barking dogs may result in Security Bond deductions or you being asked to vacate.
You will hose down areas of grass where dogs have urinated.
You are not to bring a dog that is vicious, an excessive barker or classified as a “Dangerous dog” as defined in the Companion Animals Act 1998.
Cats are not permitted to stay at The Vintage Golf Estate due to wildlife concerns.

Inspection

We are authorised to enter the Accommodation for the purpose of assessing the need for repairs or maintenance of the Accommodation. You will be given at least 48 hours’ notice of an upcoming inspection. In cases of emergency, we may enter into and inspect the premises at any time and carry out urgent repairs.

Termination

We may terminate your Booking during the Licence Period if you breach these Terms, and if the breach is capable of remedy, and you do not remedy the breach within 12 hours of our notice to you to remedy the breach (which may be given by email or text message).
If your Booking is terminated you must immediately vacate the Accommodation, you forfeit all Booking Fees and charges previously paid in relation to your Booking and we reserve our rights to pursue you for loss and damage we incur as result of such termination.

Liability and claims

To the extent permitted by law we will not be liable to you for any business, financial or economic loss or for any consequential or indirect losses such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of breach of these Terms, the Accommodation or the Booking (whether such loss arises as a result of our negligence or otherwise).
Our liability for all losses (with the exception of personal injury or death arising as a result of our negligence) will be limited to the amount of the Booking Fees and charges payable by you.
You acknowledge and agree that you are responsible for your conduct and activities carried out at the Accommodation and you release us from all claims arising from your conduct and activities while at the Accommodation, except to the extent the claim was caused or contributed to by us.
You indemnify, and will keep indemnified, us and the Accommodation against any costs, claims, liabilities or expenses suffered or incurred by either of us arising out of your breach of these Terms.

Content on our website (whitepeppercottage.com.au)

While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.
We make no guarantee or representation that the Accommodation (including the furnishing and styling of the Accommodation and any specific features of the Accommodation) will be presented in the same manner as that appearing on our website, third-party sites or other marketing material at the time of Booking.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
We may, from time to time and without notice, change or add to the website (including these Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.
This website may contain links to other websites (“Linked Websites”). Those links are provided for convenience only and may not remain current or be maintained.
We are not responsible for the content or privacy practices associated with Linked Websites.
Our links to Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or services referred to or contained on those Linked Websites, unless expressly stated otherwise.

Cookies

Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies to provide us with site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personally identifiable information. If you disable cookies on your web browser you may not be able to fully experience all features of the website.

Copyright

Copyright in the text, graphics, user interfaces, photographs, images, logos, icons, sounds, music, sound recording, computer code, and software of this website (“Content”) and the design, structure, selection, coordination, colour combinations, layout, expression, look and feel, and arrangement of such Content, is owned or licensed by us. Content procured from a third party may be the subject of copyright owned by that third party.
Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on the terms and conditions set out in these Terms.
If you believe you own the copyright in any work that has been displayed on the website without your permission, please contact us and the matter will be investigated.

Trade marks

Except where otherwise specified, any word or device used on this website as a trade mark is a registered or proprietary trade mark.
If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

in or as the whole or part of your own trade marks;
in connection with activities, products or services which are not ours;
in a manner which may be confusing, misleading or deceptive;
in a manner that disparages us or our information, products or services (including this website); or
without our prior written permission.

Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
using this website to defame or libel us, our employees or other individuals;
using any device, software or method to interfere (or attempt to interfere) with the proper functioning of this website or any transaction being conducted on the website, or with any other person’s access to or use of this website;
uploading files that contain viruses that may cause damage to our property or the property of other individuals; or
posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

General

We reserve the right to amend these Terms from time to time. Amendments will be updated on the website. Your continued use of the website following any updates will represent an agreement by you to be bound by the amended Terms.
You will not be entitled to withhold by way of set-off, deduction, counterclaim any amounts which you owe to us against any amounts that may be owed to you.
We will be entitled to sub-contract or delegate our obligations under these Terms.
We will not be liable to you or be deemed to be in breach of these Terms by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control.
These Terms including the Booking Summary represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.
The parties agree that these Terms are fair and reasonable in all the circumstances. However, if any provision of these Terms is held not to be valid by a Court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these Terms are held not to be valid the remaining provisions of these Terms shall remain in full force and effect.
These Terms are governed by and construed in accordance with the laws of Australia and the state in which the Accommodation is located. You agree to submit to the exclusive jurisdiction of that state.
If you breach these Terms and we decide to take no action or neglects to do so, then we will still be entitled to take action and enforce their rights and remedies for any other breach.